Shipping policy

Thank you for shopping with RugsMore. We aim to deliver your favorite rugs safely and on time, wherever you are. Please review our shipping policy below to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is dispatched, you will receive an email or SMS with your tracking details.

2. Domestic Shipping (Within India)

  • Estimated delivery time: 5–10 business days, depending on your location.

  • In rare cases, delivery may take longer due to unforeseen logistics delays or regional restrictions.

  • We partner with trusted courier services to ensure safe and timely delivery.

3. International Shipping

  • We ship worldwide.

  • Shipping charges for international orders are calculated based on courier rates for your location and will be displayed at checkout.

  • Delivery timelines vary depending on the destination and courier service used (typically 7–21 business days).

  • Customs duties or import taxes, if applicable, are the responsibility of the customer.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS. You can track your parcel using the provided link until it reaches your doorstep.

5. Incorrect Address / Undeliverable Packages

Please ensure your shipping details are entered correctly at checkout.
If a parcel is returned to us due to an incorrect or incomplete address, we will attempt to contact you for re-dispatch. Additional shipping charges may apply for re-delivery.

6. Damaged or Lost Packages

  • If your order arrives damaged, please record a video while unboxing and contact us immediately at rugsmoreshop@gmail.com within 24 hours of delivery.

  • If your order is lost in transit, we will coordinate with our courier partners to resolve the issue promptly.

7. Delivery Attempts

Our courier partners make up to two delivery attempts. Please ensure your contact number and address are accurate and reachable. If delivery fails after two attempts, re-shipping charges may apply.

8. Contact Us

For any shipping-related queries or updates, please contact us at:
Email: rugsmoreshop@gmail.com
Website: https://rugsmore.com